Privacy Policy

This Privacy Policy explains how the Trust collects, uses, stores, discloses and protects personal information and digital personal data submitted through or generated by the Trust’s website, online forms, donation facilities, seva/puja registrations, event registrations, contact forms and related digital services (collectively, the “Website”).

This Policy is drafted with reference to applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, to the extent and from the dates on which the relevant provisions apply to the Trust. The Trust will update its practices and this Policy as applicable legal requirements are brought into force.

1. About the Trust

SHRI PITAMBARA BAGLAMUKHI SHAKTIPITHAM TRUST is a public charitable trust registered under the Maharashtra Public Trusts Act, 1950. The Trust may use the Website for dissemination of spiritual/religious information, charitable and social activities, programmes, events, donations, seva/puja-related registrations, publications, communications and other lawful activities consistent with its objects.

2. Information We May Collect

• Identity and contact information such as name, mobile number, email address, postal address and other information voluntarily submitted by you.
• Transaction information such as donation/seva amount, booking or registration reference, payment status and transaction identifiers. Full card numbers, CVV or banking credentials should not ordinarily be stored by the Trust and may be processed directly by the authorised payment gateway.
• Information relating to a requested seva, puja, event, accommodation, prasad or other facility where necessary to fulfil the request.
• Communication records, queries, feedback, photographs or other content that you voluntarily provide to the Trust.
• Technical and usage information such as IP address, browser/device information, approximate location, pages visited, access times, referring pages, cookies and similar technologies, subject to applicable law.
• Information received from service providers such as payment gateways, ticketing/registration platforms, hosting providers or communication platforms, where lawfully provided.

3. Purposes of Processing

• To process donations, registrations, seva/puja requests, event participation and other services or facilities requested by you.
• To issue acknowledgements, receipts, confirmations, invoices or other records where applicable.
• To communicate with you regarding your request, programme, event, donation, seva, booking or enquiry.
• To maintain accounts, records, audit trails and statutory/compliance records.
• To improve Website functionality, security, accessibility and user experience.
• To prevent fraud, misuse, unauthorised access and security incidents.
• To send newsletters, programme information or other communications where permitted by law and, where required, with your consent or an available lawful basis.
• To comply with legal obligations, governmental directions, court orders and legitimate institutional requirements.

4. Consent and Your Choices

Where consent is required by applicable law, the Trust will seek consent in an appropriate manner and will not make consent broader than reasonably necessary for the stated purpose. Where applicable, you may withdraw consent by contacting the Trust through the contact details published on the Website. Withdrawal of consent will not affect processing already lawfully undertaken before withdrawal and may affect the Trust’s ability to provide a requested service.

5. Cookies and Similar Technologies

The Website may use essential cookies and, where enabled, analytics, preference or security technologies. You may control cookies through your browser settings, subject to the effect this may have on Website functionality. The Trust will not use cookies in a manner inconsistent with applicable law.

6. Sharing and Disclosure

The Trust does not sell personal data as a commercial commodity. Information may be shared, where necessary and lawful, with payment processors, website/hosting providers, IT and security providers, communication providers, event/service partners, professional advisers, auditors, banks and governmental or law-enforcement authorities. Such sharing will be limited to the relevant purpose and subject to applicable confidentiality, security and legal requirements.

7. Payment Security

Online payments may be routed through third-party payment gateways. The Trust does not control the internal systems of such gateways and their processing is subject to their own terms and privacy notices. Users should verify the payment page/domain before entering payment credentials.

8. Data Retention

Personal data will be retained only for as long as reasonably necessary for the purpose for which it was collected, for legal/accounting/audit requirements, dispute resolution, security and legitimate institutional record-keeping. When no longer required, data will be deleted, anonymised or securely disposed of, subject to applicable law.

9. Data Security

The Trust will adopt reasonable technical and organisational safeguards appropriate to the nature of the information and applicable legal requirements. No internet transmission or electronic storage system can be guaranteed to be absolutely secure. Users should also maintain the confidentiality of their own account credentials and immediately report suspected misuse.

10. Children and Minors

The Website is not intended to independently collect personal data from children in circumstances where parental/guardian consent is required. Where a service involves a minor, the parent or lawful guardian should provide the information and required consent. The Trust may take steps required by applicable law regarding children’s data.

11. Third-Party Links

The Website may contain links to third-party websites, social-media pages, payment gateways or external services. This Policy does not govern those third parties. Users should review the privacy notices and terms of the external service before submitting information.

12. Your Rights and Grievance Contact

Subject to applicable law and the commencement of the relevant provisions, you may have rights relating to access, correction, updating, withdrawal of consent, grievance redressal and other rights recognised under applicable data-protection law. Requests may be sent to the Trust at the official contact details published on the Website. The Trust may require reasonable verification before acting on a request.

Designated Privacy / Grievance Contact

• Email: spbsphelpline@gmail.com